FAQChocolatey questions - and answers!
all the questionS
Hopefully we’ve covered everything you ever wanted to know about TEMPRD, but if you can’t find your answer here, drop us an email – firstname.lastname@example.org
Your order & delivery
where do you ship to and how much is delivery?
We currently ship to the whole of the UK, and up to date delivery info is on our imaginatively named Delivery page 🙂
What happens if i need to change or cancel my order?
No probs – give us a shout on email@example.com and let us know your name & order number, and whether you need to change or cancel your order. We’ll help however we can, although we generally only see emails Monday to Friday, so bear that in mind while awaiting a reply!
Our chocolate & sustainability
allergens – what’s in your chocolate?
Excellent question! Our allergens are listed in bold on all our bar wrappers in the ingredients list, and also on each bar’s shop listing online. Please check these carefully before buying.
All our chocolate is crafted in an environment where nuts (including peanuts) are present.
sustainability and stuff – what’s your stance?
We wouldn’t make chocolate if it wasn’t sustainable – have a little nosey at our No Bull page for more on how we approach sustainability and related issues.
are any of your bars gluten free, vegan or both?
Yup! All three of our dark chocolate bars are both vegan-friendly and gluten free, although they are made in an environment that handles gluten and animal products.
If you’re after gluten free milk chocolate or gluten free white chocolate, try our Maldon Sea Salt & Caramel, Honeycomb & Popping Candy, and Eton Mess, or any of our plain bars.
Please note that all bars are made in an environment which handles gluten.
Where to find us
can i visit the factory?
No, not yet. We hope to be able to run tours & workshops in future, but at the moment we’re focused on making amazing chocolate and getting it onto a shelf near you, and through your letterbox!
how can i become a stockist?
Head on over to our Trade/Wholesale page, and book yourself in for a chat with our Sales Director, Colin.
Covid 19 – what’s going on with that?
We don’t have any answers for the worldwide disaster that is Covid, but we DO have a Covid-secure working environment and social distancing policy, which means we can still make and ship the tastiest chocolate to you.
Can I suggest a new flavour?
Of course you can, although we can’t guarantee any will be made – but we love to hear your flavour combinations. Hop over to our Contact page and let us know what you’re thinking!
i’m looking for sponsorship, can you help?
Not right now, but please stay tuned!
More questions? Didn’t find what you were after?
Even better, found what you needed and now want to order?